Automatic IVR Mapping
Automatic IVR Mapping
Supported languages:
en
es
de
it
pt
fr
ru
Customer Experience starts with your IVR!
Features at a Glance:
Single-click Mapping
Menu Transcriptions
Downloadable PDF Report
Downloadable JSON Schema & Menu Recording
Automatic Monitoring & Test Scripts
Live Dashboards
Benefits
Benefits
Whether you are trying to optimize your CX or ensure the continuity of your Business, IVR map is a crucial tool for both. Very often, IVRs are not static - they are evolving with the business.
It is not uncommon to lose track of what your customers face when they call your Contact Center. Automatic IVR mapper helps you save time and money on being up to date with your IVR changes so that you always stay on top of your "Customer Journey".
Schedule IVR mapping job and get a PDF report with a single click (click here to download a sample report). Once your mapping job is complete, you will get a notification via email.
Schedule IVR monitoring jobs and get real-time visibility on IVR availability, prompt quality, routing times, call drop stats and more. You can also configure alerts and receive notifications on critical issues such as calls being dropped. Click here to request a demo.
How To
Apply
Click here to submit a registration form
You will get an email once your account has been created
While you are waiting, click here to watch a Video Tutorial
Log in to your account and start mapping (login details will be available in the email)!